Privacy Policy 5w30 — User Data Protection
This document explains how 5w30 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Last Updated: January 2026
Types of Information We Collect
When you use the 5w30 platform, we collect certain categories of information to ensure the services operate smoothly and securely:
Account Information
During registration, we require your username, encrypted password, email address, date of birth, and phone number. This information is used to verify your identity and enable access to your account.
Device & Browser Information
Our platform automatically records device type, operating system version, browser type, IP address, and other technical data. This information helps us detect suspicious access and ensure the platform works properly across devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including amounts, dates, payment methods, and transaction status. We do not store bank card numbers or full bank account details — this sensitive data is handled by third-party payment processors that maintain their own security standards.
Usage Data
We also record usage patterns such as pages visited, markets viewed, session duration, and in-platform actions. This data is used to improve the user experience and detect unusual behaviour that may indicate fraud.
How Your Information Is Used
5w30 only uses collected information for legitimate purposes directly related to the provision of platform services. Primary purposes include:
- Account management: Verifying user identity during login, password recovery, and account settings management.
- Transaction processing: Processing deposits and withdrawals in MYR, and maintaining financial records for accounting and verification purposes.
- Platform security: Detecting unauthorised access attempts, preventing fraud, and maintaining system integrity.
- Service improvement: Analyzing usage patterns to improve interface design, platform speed, and relevant content.
- Service communications: Sending important account notifications such as transaction confirmations or security alerts.
- Legal compliance: Retaining records necessary to meet legal obligations applicable in Malaysia.
Cookies & Tracking Technologies
The 5w30 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit the platform.
Types of Cookies Used
- Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saving your preferences such as display language and viewing options to provide a more consistent experience.
- Analytics cookies: Collecting aggregated data on how users interact with the platform to help us understand what works well and what can be improved.
You can configure your browser to block cookies, but doing so may affect certain platform features. Continued use of the 5w30 platform after reviewing this policy will be considered acceptance of our cookie usage as described.
Data Storage & Security
5w30 takes appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
Key security measures we have in place include:
- SSL encryption on all communications between user devices and platform servers.
- Passwords are encrypted using a secure hashing algorithm — we do not store passwords in plain text.
- Internal access controls that restrict staff to only the data required for their role.
- Continuous monitoring to detect anomalies or suspicious access attempts.
Your data is retained for as long as your account remains active, or for as long as necessary to fulfil legal obligations. Once an account is closed, data will be deleted or anonymised within a reasonable timeframe unless a longer retention period is required by law.
Your Rights as a User
As a 5w30 user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to our support team and will be processed within a reasonable timeframe.
Right to Correction
If you find that any information we hold about you is inaccurate or out of date, you have the right to request a correction. Certain details such as your username and email can be updated directly through your account settings.
Right to Erasure
You can request the deletion of your account and personal data by contacting the 5w30 support team. Please note that certain records may need to be retained for a specified period to meet legal requirements or resolve any pending disputes.
Data Sharing & Policy Updates
Sharing with Third Parties
5w30 does not sell, rent, or trade users’ personal data to any third parties for marketing purposes. We only share data under the limited circumstances described below:
- Payment processors that require transaction information to complete deposits or withdrawals in MYR.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
- Legal authorities in Malaysia where required by law or a valid court order.
Changes to This Policy
5w30 reserves the right to update this privacy policy from time to time to reflect changes in platform practices or legal requirements. The latest version will always be available on this page with a clear update date. Continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Us
For any questions about this privacy policy, data access requests, or concerns about how we handle your information, please contact the 5w30 support team by email at: [email protected]. We aim to respond to all enquiries within three to five business days.